Shipping
Where do you ship to?
We currently only ship within the USA.
All orders will be shipped from California, and shipping times vary based on your location and the shipping method selected at checkout.
If you have any questions about shipping within the USA or need assistance, feel free to reach out! 😊
How long does it take to ship out my order?
Processing time varies since each piece is handmade with care.
On average, orders take about 1 week to be created before shipping.
We always strive to get your jewelry to you as soon as possible while maintaining the quality and craftsmanship you love! If you need your order by a specific date, feel free to reach out, and we’ll do our best to accommodate. 😊
How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email.
You can use this tracking number to monitor the status of your shipment directly through the carrier’s website. If you haven’t received your tracking number or if you need assistance with tracking, please don’t hesitate to reach out, and we’ll be happy to help! 😊
What should I do if my order is damaged during shipping?
If your order arrives damaged, please contact us within 15 days of receiving your item with a photo of the damage, and we’ll gladly assist you with a replacement or refund.
Returns
What is your return policy?
Due to hygiene reasons and the handmade nature of our pieces, we do not accept returns. However, if your order arrives damaged or there is an issue with your purchase, please contact us within 15 days of receiving your item, and we’ll be happy to make it right!
Do you offer exchanges?
Unfortunately, we do not offer exchanges. If there is an issue with your order, please contact us within 15 days of receiving your item, and we’ll work with you to resolve it.
General
Can I request custom earrings?
I’m happy to discuss custom earrings with you! While it depends on the design and materials, I’m more than willing to see if it would work. Feel free to reach out with your ideas, and I’ll do my best to create something unique just for you!
Can I change or cancel my order after I’ve placed it?
Since we begin preparing orders quickly, please contact us within 24 hours if you wish to cancel or modify your order. After that, we may not be able to make changes.
I received the wrong item, what should I do?
We apologize for any mix-up! If you receive the wrong item, please reach out within 15 days of receiving your order, and we’ll correct the issue as quickly as possible.
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